Refund policy
Every Black Label shirt is printed to order. Please check the size guide before buying. If the fit isn’t right, here’s how to request a return or exchange.
Window & condition
Request a return or exchange within 7 calendar days of delivery. Items must be unworn, unwashed, and in original condition, with tags attached and original packaging. Include your packing slip or order confirmation. Wait for approval and return instructions before sending anything back.
Fees
Eligible returns and exchanges have a $10 flat fee plus return-label postage at cost. We’ll confirm the total and payment arrangements before you send your item. For exchanges, the $10 fee also covers shipping the replacement to you.
Returns
After inspection, approved returns receive store credit by default, or a refund to your original payment method if requested. Refunds are processed within 10 business days of approval; your bank may take longer. Original shipping charges aren’t refundable for ordinary returns.
Exchanges
Request the size you’d like using the button below. Exchanges depend on availability; we’ll confirm your options before proceeding.
Final-sale items
Sale items and personalized or custom-request products are final sale, except where required by law. Our regular printed-to-order designs remain eligible under the conditions above.
Damaged, incorrect or missing orders
Report arrival damage within 14 calendar days. Keep the item and packaging, and have photos ready. Contact us promptly for incorrect, lost, or missing deliveries. We’ll investigate and confirm the resolution, which may include a replacement or refund. Approved damage claims have no restocking fee; we provide a prepaid label if a return is needed.
Questions? Email thomas@blacklabelmachine.com. This policy does not limit your rights under applicable law.